Refund policy
Return Policy
At First Pet Central, we strive to ensure that you and your pets are completely satisfied with your purchase. If you are not fully satisfied, you may return your item(s) under the terms outlined below.
30-Day Return Policy
You have 30 days from the date of purchase to return your item(s) for a full refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in resalable condition.
How to Initiate a Return
- Contact Us: Before returning an item, please contact our customer service team at firstpetcentral@gmail.com or 607-349-5343 to initiate the return process.
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Return Shipping Address:
First Pet Central
1194 Chenango Street
Binghamton, NY 13901
United States - Return Authorization: Include a copy of your original receipt or proof of purchase along with the item(s) you are returning. This helps us process your return more efficiently.
Damaged, Lost, or Stolen Items
If you receive a damaged, lost, or stolen item, please contact us immediately at firstpetcentral@gmail.com. We will assist you in checking with the shipping carrier and resolving the issue as quickly as possible.
Refund Process
Once your return is received and inspected, we will send you an email to notify you of the status of your refund. If approved, the refund will be processed and a credit will be applied to your original method of payment within a few business days, depending on your payment provider.
Non-Returnable Items
Please note that the following items are non-returnable:
- Gift cards
- Items marked as clearance or final sale
Changes to This Return Policy
We reserve the right to update or modify this Return Policy at any time. All changes will be posted on this page, and we encourage you to review it periodically for any updates.
Contact Us
For any questions or concerns regarding our Return Policy, please reach out to our customer support team:
Email: firstpetcentral@gmail.com
Phone: 607-349-5343
Thank you for shopping with First Pet Central!
