Shipping policy

Shipping Policy

Thank you for choosing First Pet Central! We are committed to delivering your orders promptly and keeping you informed throughout the shipping process. Below is our shipping policy that outlines important information regarding our shipping practices and estimated delivery times.

Shipping Locations

We currently ship to customers within the United States. Orders may be fulfilled from our warehouses located in China and the USA, depending on product availability and shipping efficiency.

Shipping Methods

  • Standard Free Shipping (USA)
  • Economy Free Shipping (China)

Available shipping methods will be displayed at checkout along with estimated delivery times.

Processing Time

Orders typically require 1–3 business days (excluding weekends and holidays) for processing before they are shipped. During peak seasons or promotional events, processing times may be extended.

Estimated Delivery Times

  • From the USA:
    Standard Shipping: 3–7 business days

  • From China:
    Economy Shipping: 7–15 business days

Please note that delivery times are estimates and may vary due to circumstances beyond our control, such as customs processing or carrier delays.

Order Tracking

Once your order has shipped, a tracking number will be sent to your email. You can use this number to monitor your shipment via our shipping partner’s website or by contacting customer support for assistance.

Customs and Duties

International shipments may incur customs fees, duties, or taxes, which are the responsibility of the customer. Please check your local customs regulations to avoid unexpected charges.

Lost or Stolen Packages

If you believe your package has been lost or stolen, please contact us within 14 days of the expected delivery date. We will assist in investigating the issue and may file a claim with the carrier if necessary.

Changes to This Shipping Policy

We may update this Shipping Policy periodically. Any changes will be posted on this page, so we encourage you to review it regularly.

Contact Us

If you have any questions about this Shipping Policy, please reach out to us:

Email: firstpetcentral@gmail.com
Phone: 607-348-5343